Returns & Exchanges
At Northern Monk, we want you to be completely satisfied with your order, which is why we offer a 14-day return window for any non-perishable merchandise or unopened pantry items. Due to the nature of our fresh beverages, we cannot accept returns on beer unless the product is damaged or defective upon arrival.
Contact Support
Email our customer service team with your order number and a brief explanation of why you wish to return your items.
Document Issues
If your order arrived damaged, please attach clear photographs of the packaging and the affected products to your initial email.
Secure Packaging
Once approved, place the items in their original packaging to ensure they are protected during transit back to our brewery.
Receive Refund
After we receive and inspect your return, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing